Help Center

Welcome to the Inov-ae Help Center. We’re here to make your shopping experience smooth, secure, and enjoyable. Whether you need help with an order, a payment, a return, or anything else, you’ll find answers below. If you can’t find what you’re looking for, our support team is ready to help.

Email: Support@inov-ae.com

To help us assist you faster, please include:

Your order number (if applicable)

The email address used to place the order

A short description of your issue

Photos or screenshots if relevant

Order Support

Where can I find my order details?
After placing an order, you’ll receive a confirmation email with your order details. You can also check your order history in your Inov-ae account (if you created one).

Can I modify or cancel my order?
We process orders quickly. If you need to change or cancel an order, contact us as soon as possible. Once an order has been shipped, it can no longer be canceled or modified.

I didn’t receive an order confirmation email.
Please check your spam/junk folder. If you still can’t find it, contact us at Support@inov-ae.com and we will confirm your order status.

Shipping & Delivery

How long does shipping take?
Delivery times depend on the product and destination. Estimated delivery times are shown on each product page and during checkout.

How can I track my order?
Once your order ships, you’ll receive a tracking link by email. If you don’t receive tracking info within a few days, contact us.

My order is delayed. What should I do?
Shipping delays can happen due to customs, high demand, or carrier issues. If your tracking hasn’t updated for several days, please reach out and we’ll investigate.

My package says “delivered” but I don’t have it.
Please check with neighbors, your building reception, or a safe place around your address. If it still can’t be found after 48 hours, contact us.

Returns & Refunds

What is your return policy?
If you are not satisfied with your purchase, you may be eligible for a return or refund depending on the product and reason. Return conditions and timelines are detailed in our Returns & Refunds Policy.

How do I request a return?
Email us at Support@inov-ae.com with your order number and reason for return. We’ll guide you through the next steps.

When will I receive my refund?
Refunds are processed after we receive and inspect the returned item (or after approval if no return is required). Funds typically appear within 5–10 business days depending on your payment provider.

Payments

What payment methods do you accept?
Inov-ae accepts major credit/debit cards and other secure payment options available at checkout.

Is payment on Inov-ae secure?
Yes. All transactions are encrypted and processed through secure payment gateways. We never store your full payment details.

My payment failed. What can I do?
Please try another payment method, double-check your card details, or contact your bank. If the issue continues, contact us.

Account & Login

Do I need an account to order?
No, you can check out as a guest. However, creating an account lets you track orders faster and manage your details easily.

I forgot my password.
Use the “Forgot Password” option on the login page to reset your password. If you need help, email support.

Product & Marketplace Support

A product arrived damaged or defective.
Please send clear photos of the item and packaging to Support@inov-ae.com. We will offer a replacement or refund as appropriate.

The product I received is not what I ordered.
Contact us immediately with photos and your order number. We will correct the issue quickly.

Are all products sold by Inov-ae?
Inov-ae is a marketplace. Products may be offered by different approved sellers. We monitor seller quality to ensure a reliable shopping experience.

For Sellers & Partners

How do I sell on Inov-ae?
If you want to join our marketplace as a seller or partner, contact us by email. Our team will share the onboarding process and requirements.

Email: Support@inov-ae.com

Privacy & Security

How is my data used?
Your personal data is used only to process orders, provide support, and improve your experience. For full details, please read our Privacy Policy.

Is my information safe?
Yes. We use industry-standard security measures to protect your data and transactions.

Frequently Asked Questions (FAQ)

Can I change my delivery address after ordering?
Only if the order hasn’t shipped yet. Contact us immediately.

Do you ship internationally?
Yes, shipping availability depends on the product and destination displayed at checkout.

What if my item is out of stock after ordering?
If an item becomes unavailable, we will contact you quickly with alternative options or refund choices.

Need More Help?
If your question isn’t answered here, we’re happy to assist you personally.

Email: Support@inov-ae.com

We aim to respond within 24–48 business hours.