Need help with your order?

We’re here to help you quickly and make sure your experience on Inov-ae stays smooth.

If you have any issue related to your order—such as a missing item, delivery delay, wrong product, damaged package, tracking problems, or a payment concern—please reach out to our team and we will take care of it.

To speed up the process, include the following details in your message:

Your order number

The email address you used at checkout

A short explanation of the problem

Photos or screenshots if needed (damaged item, wrong product, tracking page, etc.)

Common order issues we handle:

I haven’t received my order yet

My tracking hasn’t updated

My parcel says delivered but I didn’t get it

I received the wrong item

My item arrived damaged or defective

I want to cancel or change my order

I need a refund or replacement

Contact our support team directly at:

support@inov-ae.com or
contact@inov-ae.com

We usually respond within 24–48 business hours.